Legal access and payment records
Our Legal policy explains the conditions attached to opening and using an account, including identity checks, account security and requests to correct your details. Access depends on local law, and we may restrict an account when eligibility, verification or payment records do not match the required
-
1
account information. DANA, OVO, GoPay and QRIS may appear in your transaction history, while bank transfer and virtual account records can include the reference needed for a status check. We retain records for the period needed to operate the account, address disputes and meet applicable obligations.
-
2
Read this page before submitting an account request, and contact us when a policy point is unclear.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.